When will my order be posted?

Ready-made suncatchers are carefully packaged and posted within three working days of your order. Working days are Monday to Friday, excluding bank holidays. Please allow additional time for delivery.

Custom pet portraits have a separate design and making time, which you’ll find on the pet portrait page.

If you need something for a particular date, please get in touch before ordering.

Where do you deliver, and how much does it cost? 

I currently post physical items to UK addresses only, using Royal Mail. Delivery costs are shown at checkout before you pay.

Can I return my suncatcher if I change my mind? 

For non-personalised items, please let me know within 14 days of receiving your order if you’d like to return it. You then have another 14 days to send it back.

Please package your item securely and keep proof of postage. You’ll need to cover the return postage if you’re returning something because you’ve changed your mind.

I’ll refund your original payment method within 14 days of receiving your return or proof that you’ve sent it back, whichever comes first. If you return your whole order, I’ll also refund the standard delivery charge.

Can I return a custom pet portrait?

Pet portraits and other personalised pieces are made especially for you, so I don’t accept returns simply because you’ve changed your mind.

This doesn’t affect your rights if your piece arrives damaged, is faulty or isn’t as described. Please get in touch if there’s a problem.

Custom pet portraits

Once you’ve placed your order, please send your pet photos using my photo upload form. I’ll send you a design to approve before I start making your portrait.

The making time listed on the product page starts once you’ve approved the design, with delivery time in addition to this.

What if my order arrives damaged or hasn’t arrived?

Please contact me at glassbeestudio@gmail.com quoting your order number.

If something has arrived damaged, photographs of the item and packaging are helpful, if you can safely take them. I’ll help arrange an appropriate repair, replacement or refund, and cover any necessary return postage.

If your parcel hasn’t arrived within the estimated delivery time, let me know so I can follow it up with the delivery service.

What about digital patterns?

Patterns are digital downloads, so no physical item will be posted. If you have trouble downloading or opening your pattern, please get in touch and I’ll help.

You normally have 14 days from purchase to cancel a digital pattern order. If you expressly agree to an immediate download and acknowledge that you’ll lose that cancellation right, it ends when the download begins.

Your rights if a file is faulty or isn’t as described still apply.